What Our Customers Say About Us
We offer Central Minnesota beautiful, functional door solutions with unrivaled service. Don’t take our word for it – hear what some of our clients have to say.
When my garage opener sheered a shaft I came in today expecting to replace the opener. In fact, I was prepared to pay a reasonable fee to have your staff come out and install the new one. Imagine my pleasure when your affable clerk, Steve, quickly recognized my problem and produced a bagged parts kit to fix the problem. He also produced a demonstration unit and showed me how easy it was to affect the repairs myself. Frankly, it would have been easy to simply sell me a new opener and to contract for its installation, on-site. I would have been satisfied with THAT outcome. However, THAT move would have done nothing to build customer loyalty. I can tell you now that I will not only shop at American Door Works until I die or encounter a deal-breaking event at your hands, but I will also be not just a fan but an evangelist for your company, going out of my way to tout your customer-centered focus. I've been a business consultant for my entire work career but do public speaking on the subject. Count on me numbering today's exchange as a standout example of how to serve and retain customers through top line customer service from the top down. Great job folks!
At Caliber Buildings, our goal is to provide excellent customer service and for our customers to have a pleasant building experience. We do this by using only quality products and experienced people. I choose to work with American Door Works because they strive for the same goals. The sales staff and technicians are knowledgeable, friendly and timely. They also strive to make sure you get the door you need while looking out for your budget. For my overhead door needs, I trust American Door Works.
Just wanted to let you know the guys did a great job on installing our Commercial Doors. They work smooth, are quiet, and look great. We've had several comments from the neighbors already.
My customers are my priority and the staff at American Door Works understands that. From start to finish, on every project, the sales staff and technicians at American Door Works are knowledgeable, timely and customer oriented. If a problem does arise, they respond in a timely manner to ensure my customers minimal downtime. I have worked with Chad for over 15 years; he goes above and beyond for me and more importantly, my customers.
I would like to just take a minute of my time to give you an ATTA-BOY. I was in the Brainerd show room to see if your store had a torsion spring for my garage door that I could not find elsewhere in Brainerd. After giving the gentleman the dimensions of the spring, he went to see if you had one. He returned to say you did not have one but that he could make one up for me. 10 minutes later, there it was! I have become very accustom to hearing"We can have it ready for you tomorrow." I also work in retail and have an idea what good customer service is. Unfortunately, you struggle at times to find it in some businesses today. Thank you so much for making my day!
Quick and professional service.
Our garage door broke and needed to be replaced ASAP. We were very surprised to purchase a high quality new garage door for less than the big box store. Very professional. The install was on time as promised.
They did a great job replacing my garage door. They were able to use my existing garage door opener which helped keep the cost down. I would recommend this business.
I appreciate your quick response to having a new garage door and opener installed so fast when I called. It's a nice door that looks good, and your service tech did a good job installing it he day after I called. Thanks again for your fast response. I appreciate it very much.
We have been doing business with American Door Works for many years and have been so satisfied with all aspects of the company. They take care of business from the installers to the Management and if an issue does arise they take care of it in a timely manner. Great quality doors with great sales staff to help you with any questions. We hope to continue our business relationship for years to come.
Grizzly Buildings, Inc.
I just wanted to let you know I had made a call last week to American Door Works because the spring on one of my garage doors snapped. I had service done that day and had the other doors looked at to see if they are need of any repair. Just wanted to let you know your guys are great !
Dave did a wonderful job representing American Door Works as a sales rep. He was knowledgeable and a pleasure to work with. Joe did a wonderful job with the installation. Very professional and all went smoothly with the install. Joe, as well, was a good representation of American Door Works. Wow, great job!
Love my garage door ! The guys on the crew are really good at what they do. Real hard working guys !
They educated me on the problem with my garage door opener issue and explained things well. They told me the cost upfront after diagnosing the problem. This was a refreshing change as other vendors basically said "Oh yeah you need a whole new unit" which cost more than actually necessary. I will be using American Door Works in the future and highly recommend them !!
Thank you so much! Your team was awesome — We love our new LiftMaster openers, and are so glad we got them from American Door Works! You recommended the Elite series, and for a little more money, I would say they are completely worth it. Thanks, again. Glad to recommend you to others!
Thank you so much !
Could not have been happier. Professional, timely, and courteous service in repairing/replacing my safety electric eyes as well as my outside door opener keypad. Though I had also set the appointment up for normal garage door adjustment, greasing, etc. the service person said that I was doing a great job of that myself and said just keep up the good work and that no additional service would be necessary. Pretty nice to have that degree of honesty. I would gladly recommend them to others.
Review pubslished on Home Advisor
I was really impressed with your technicians, they were very professional and hard workers. They did a great job.
We had a great experience with American Door Works. Their team worked with us to accommodate our family's busy schedule and install our new steel garage door. We love the new door. Our old one was over 30 years old and leaked. Now our garage is dry ! The door also keeps cold air out in the winter. Our garage is off of our kitchen and in the winter you can feel a noticeable difference in temperature compared to past winters ! We are happy with the way the new steel door looks - we love the iron accents and it adds new life to the appearance of our old house.
We are beyond happy with our new garage doors! They look magnificent and we truly appreciate all your help and guidance in making the selection. I most certainly have told folks already about how great our experience was with American Door Works! Thank you again so much!
Fast, efficient, friendly ... and did a great job getting my door opener running again vs. replacing the entire unit.
I have worked with MCD for nearly 20 years. In that time, I have found their expertise, foresight and knowledge to be second to none and the service I’ve received from them has always been excellent. Their staff is able to tackle any size project, no matter the complexity, with ease and professionalism and the products they provide are first rate. I look forward to working with MCD for many years to come.
Thank you for a very nice job !
Door is GREAT - the install went smooth and I was very pleased with local service and communication during the process. Our salesman, Chad, was very helpful.
Werschay Homes, Inc has been using American Door Works for over 10 years. With the installation of over 100 doors for us, and from small service work to complex custom doors, ADW has been there for us EVERY time! Their high level of service and product mix for every one of our customers has never let us down. I highly recommend American Door Works!
Werschay Homes, Inc
American Door Works has always been a friendly, on time, easy to work with company; with good prices and EXCELLENT service. They have always been there to assist me with anything I need with a very energetic, knowledgeable sale team. I would recommend them to anyone for service, repairs, or new doors.
Litchfield Building Center
As I develop the Trentwood addition and built other custom homes, I send my customers into American Door Works because of their Showroom and garage door selection. They make it easy for my customers to pick out colors and match their exterior colors
I was house sitting for a family that was out of the country for an extended time. Something strange was going on with one of the garage door openers. Knowing this is NOT my area of expertise, I remembered meeting one of the employees at a St Cloud Area Chamber of Commerce event and made a call ASAP. They were helpful with my questions when I called in and got the door opener serviced quickly. The tech also noticed something on the other door and helped me address that before it became a bigger problem. The billing person was great to work with the homeowner at a distance for payment. I was thankful for the professional efficiency in which everything was handled for me while I was responsible to the homeowner for caring for their home while they were away. Thanks again!
Please tell your guys great job. I was very happy with the work they did and the clean up. I also want to thank you for the fast turnaround time on getting the doors installed. Thanks very much and I will recommend you guys to everyone I know.
Great work - Bob
Great work - Bob
I was extremely pleased by my experience with your staff. They were courteous, respectful of my yard, and explained their work thoroughly. I hope this is the last garage door I'll need, but would certainly recommend you to others.
I can go to Mid Central Door on any job and you will always put your best foot forward no matter the size of the order !